Privacy Policy.
A plain-language explanation of what this website collects, how the clinic uses it, and how to reach us with privacy questions.
Effective May 7, 2026
Scope
This Privacy Policy applies to Time Extend Acupuncture's website at https://timextendacupuncture.com, the new patient and contact forms on this site, the private patient community, and clinic SMS communications when you choose to use them.
This website policy is not a substitute for any separate medical privacy notice that may apply to care provided inside the clinic.
Information we collect
We collect information you choose to provide and limited technical information needed to operate the site safely.
- Contact details such as your name, email address, phone number, insurance provider, and message content when you submit a form.
- Appointment or health-context details that you decide to include in an inquiry, email, phone call, SMS message, or patient community post.
- Patient community account information, including your email address, display name, approved access status, posts, and comments.
- Basic technical data such as server logs, security events, and authentication cookies needed for login, fraud prevention, and site reliability.
- SMS-related information such as your phone number, message history, opt-in status, and opt-out status if you use clinic text messaging.
How we use information
- To respond to new patient inquiries, contact form messages, appointment questions, and follow-up requests.
- To operate the private patient community and confirm that only approved patients can access it.
- To send administrative clinic communications, including appointment-related SMS messages when you have consented to receive them.
- To keep the website secure, troubleshoot issues, prevent abuse, and meet legal or professional obligations.
- To improve clinic communication and website clarity without selling personal information or using patient information for unrelated advertising.
SMS privacy
Mobile phone numbers and SMS opt-in information are used for clinic communication only. We do not sell, rent, or share mobile opt-in data, SMS consent records, or phone numbers with third parties or affiliates for their marketing or promotional purposes.
SMS delivery may involve service providers that help route messages and maintain opt-out records. They may use the information only to provide those communication services to the clinic.
Your choices
- You may contact us at admin@timextendacupuncture.com to ask for access, correction, or deletion of information you submitted through the website, subject to legal and clinical recordkeeping obligations.
- You may opt out of SMS messages by replying STOP to a clinic text message.
- You may use your browser settings to limit cookies, but login features such as the patient community may not work without required authentication cookies.
- Please do not use the website, community, or SMS for emergencies. Call 911 or seek urgent medical care if you need immediate help.
Retention and security
We keep information for as long as reasonably needed for clinic communication, patient community access, operational records, legal obligations, and security. We use reasonable safeguards to protect information, but no website, email system, or SMS service can be guaranteed to be completely secure.
Children
The website is intended for adults and for parents or guardians contacting the clinic on behalf of a minor. Children should not submit information through this site without a parent or guardian.
Contact
Time Extend Acupuncture is located at 401 Gregory Ln STE 206, Pleasant Hill, CA 94523. You can contact the clinic by phone at (925) 393-9525 or by email at admin@timextendacupuncture.com.